Terms of service

Last updated: 29 December 2025

Welcome to TEXTURA.
By accessing or using our website (the “Site”) and purchasing through our online store (the “Services”), you agree to the following Terms of Service.

Please read these Terms carefully before placing an order.

1. General Conditions

TEXTURA operates as an online store curating and sourcing products from independent third-party suppliers (“Vendors”).

Unless explicitly stated otherwise, TEXTURA is not the manufacturer of the products offered on the Site.

Product images, visuals, and descriptions are provided for illustrative purposes.
Actual items may vary slightly due to production methods, materials, lighting conditions, or supplier specifications.

We reserve the right to refuse or cancel service or orders where permitted by law, including in cases of suspected fraud, abuse, or violation of these Terms.

2. Eligibility

To use the Services, you must:

be at least the age of majority in your jurisdiction
provide accurate, current, and complete information when placing an order
not use the Site for unlawful, fraudulent, or unauthorized purposes

3. Products & Orders

3.1 Product Information

We strive to ensure that all product information is accurate and up to date.
However, we do not guarantee that descriptions, images, colors, sizing, or specifications are entirely error-free.

Minor variations do not constitute defects.

3.2 Order Acceptance

An order is considered accepted only after:

payment has been successfully processed, and
you receive an order confirmation email

We reserve the right to:

refuse or cancel any order where permitted by law
limit quantities per customer or per order
correct errors, inaccuracies, or omissions at any time

If an order is canceled after payment, a refund will be issued.

4. Pricing & Payment

All prices are displayed in the store’s selected currency and may include applicable taxes, including VAT where required by law.

Prices may change at any time without prior notice.

Payments are processed securely through third-party payment providers.
TEXTURA does not store full payment card details.

5. Shipping & Delivery

Orders are fulfilled and shipped using third-party logistics and delivery partners.

Delivery times may vary depending on:

destination
supplier processing time
logistics capacity

TEXTURA is not responsible for delays caused by:

customs clearance
shipping carriers
force majeure events beyond our control

For detailed information, please review our Shipping Policy.

6. Returns & Refunds

All returns and refunds are governed exclusively by our Refund & Return Policy.

Due to the made-to-order nature of our products, returns or refunds for change of mind are not accepted.

Refunds or replacements are provided only in cases of confirmed defects or incorrect items, in accordance with our Refund & Return Policy.

7. Intellectual Property

All content on the Site, including text, layout, graphics, branding, and design, is owned by or licensed to TEXTURA.

You may not copy, reproduce, distribute, or exploit any part of the Site without prior written permission.

Product images, names, and trademarks may remain the property of their respective suppliers.

8. Prohibited Activities

You agree not to:

engage in fraudulent, deceptive, or abusive behavior
upload or distribute malicious code, malware, or viruses
interfere with the Site’s security or functionality
attempt unauthorized access to systems or data
scrape, harvest, or collect data without permission
use the Services for unlawful purposes

Violations may result in suspension or termination of access.

9. Limitation of Liability

The Services are provided on an “as is” and “as available” basis.

To the maximum extent permitted by law, TEXTURA is not liable for:

indirect, incidental, or consequential damages
loss of profits or business opportunities
delays caused by carriers or customs
issues related to third-party payment providers
inaccuracies originating from supplier-provided product data

Where liability cannot be excluded by law, it is limited to the amount paid for the affected order.

10. Personal Data

Personal data is processed in accordance with our Privacy Policy, which explains how we collect, use, and protect your information.

11. Governing Law

These Terms are governed by the laws of the country of registration of TEXTURA,
subject to mandatory consumer protection laws applicable in the customer’s country of residence, including EU consumer law where applicable.