Refund policy
Last updated: 6 February 2026
Thank you for shopping at TEXTURA.
Please read this policy carefully before placing an order.
1. Returns
We accept returns within 7 days from the date you receive your order.
To be eligible for a return:
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the item must be unused, unworn, and in its original condition;
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the item must be returned in its original packaging;
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proof of purchase is required.
Items that do not meet these conditions may not be accepted.
2. Return Shipping
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Return shipping is free of charge.
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Customers are responsible for properly packaging the item for return.
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TEXTURA is not responsible for damage caused by improper packaging during return shipment.
3. Non-Returnable Items
At this time, all products are eligible for return unless stated otherwise on the product page.
4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
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the refund will be processed to the original method of payment;
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refunds are issued without any restocking or return fees;
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processing times may vary depending on your payment provider.
5. Exchanges
We do not offer direct exchanges.
If you wish to receive a different item, please place a new order and return the original item in accordance with this policy.
6. Damaged or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos of the issue.
TEXTURA will review the case and provide a suitable solution.
7. Cancellations
Orders may be cancelled only before they have been processed or shipped.
Once an order has been shipped, cancellation is no longer possible and the return process must be followed.
8. Contact Information
For all return and refund inquiries, please contact us at:
support@textura.cc
9. Final Provisions
TEXTURA reserves the right to update or modify this policy at any time without prior notice.
The version published on the website at the time of purchase applies.